Refund policy

We hope that you love your Their pieces, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Our packages do not include return shipping so please click-

RETURN HERE to return your item/s.

If you are outside of the USA please email hello@theirisours.com with your order number and the items you wish to return, and we will send you the address you can return your package to. 

Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges and return shipping will not be refunded.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or made-to-order pieces.

Exchanges

To expedite your request and ensure you receive your desired item promptly, please use the link above to return your product. Upon receiving your return, we will immediately process and ship your new order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.